If you have an item that you have ordered from our website and would like to return the item(s), the following applies:
If you have any items that you would like to return because they are no longer required, we will accept them back, provided that we have been notified within 14 working days from the date of delivery; and also provided that the goods are as new, and haven’t been installed, as well as being in the original packaging. Also you will need to phone or e-mail for a returns number, so that when we receive your goods back, we can clearly identify where the goods have been sent back from. The cost of returning items in these instances would have to be paid by the buyer. These goods would have to be returned within 21 days from the date of cancellation.
In most instance we will accept unwanted goods back with no handling charge and offer a full refund. However there are some instances where some products are a special order item (in other words the goods have been ordered in specially, or made to order), and sometimes the manufacturer will charge us a handling charge to return these goods.
If you are unsure about whether the goods you would like to order may incur a handling charge if you where to return them, you can always phone or e-mail us and we can advise if there would be a handling charge with the product(s) that you are interested in purchasing.
If you have a product that has become faulty within the manufacturers guarantee period, then these goods can be returned for a full credit. We will also refund the original carriage cost if there was a carriage charge related to your original purchase order.
Again you would need to phone or e-mail us, for a returns authorisation number.
Upon receipt of any faulty goods, we will then send these back to the manufacturer, who will normally carry out checks to confirm that the goods are faulty.
In the instance that the manufacturers report confirms that the goods aren’t faulty and that they have been damaged due to installation error, or customer misuse, then no credit will be given.
There may be occasions where the product in question is an installed appliance, and it may not be practical to uninstall the appliance. When this happens it may be the case that the manufacturer decides to organise an engineer to attend site to investigate. This could incur costs to the customer, if the appliance is faulty down to poor installation or misuse by the buyer.
Please note that with all returns we will require either a purchase order number (the number that would have been e-mailed through if the original transaction was placed online through this website), or an invoice number (the number that appears on the top right of the invoice that we send out with each purchase order).
In the very rare event that an item has become accidentally damaged in transit; please notify us as soon as possible (within 2 working days) as we have to notify the delivery company, within 48 hours.
Please also supply any photographic evidence of the damage to the goods by e-mail, and also the packaging too; and we can liase with you to arrange swapping the item over.