COVID-19 UPDATE – WE ARE OPEN FOR BUSINESS AS NORMAL AND ARE STILL DISPATCHING GOODS ON A DAILY BASIS.
Around 95% of the products on this website are delivered next working day if ordered before 2pm; with FREE DELIVERY ON ALL ORDERS THAT ARE OVER £100 EXC VAT.
There are a few products, which can take up to 3 working days to be delivered.
We will always e-mail order confirmation once an order has been placed, advising of the delivery date of the order; and also included in this e-mail will be a copy of your VAT receipt for your purchase.
If you would like to know the exact delivery day for a particular product, before placing an order online; or just after placing an order; please phone or e-mail and we will advise you straight away of when you will receive your goods.
It is also possible for us to arrange for an item to be delivered on a specific day of your choice, between Monday to Friday; as we understand that it is not possible to be in all the time.
In the instance that you would like an item to arrive on a certain day, of your choice, please send an e-mail requesting the delivery date that you would like, or phone to arrange this.
Please be aware that any orders for delivery to the highlands and islands part of the UK, including the Isle Of Man and Inverness could incur an added carriage surcharge, depending on the weight of the goods and the destination postcode.
If you have an order that you would like delivered to one of these areas mentioned above, please contact us to check if this surcharge would be applicable.
PLEASE NOTE THAT ALL ORDERS THAT ARE OVER THE VALUE OF £100.00 EXCLUDING VAT, WILL RECEIVE FREE DELIVERY.
IF YOUR ORDER IS UNDER £100.00 EXCLUDING VAT, THERE WILL BE A SMALL DELIVERY CHARGE OF £4.99 + VAT.
Q: Can I return an unwanted item, or an item, ordered by mistake, which is still new and unused?
A: Yes, of course. We offer a simple no hassle returns on our products, provided that we have been notified within 14 working days from the date of delivery.
For more information on our full returns policy, please scroll down to the bottom of this website, where there is a link to this section on the website.
Q: What payment methods do you accept?
A: We except all major credit and debit cards through the site; and we also offer PayPal as on option too, on the checkout page.
We also, have a simple, fast, easy checkout process, where you can checkout, without having to register an account.
There is an option for customers to register on this website; but that is only optional. The reason some people decide to register, an open an account is if they are using the website regularly, and want to be able to view back through their purchase history at previous orders.
It is also a top priority to us that our customers transaction data is kept secure at all times, and that’s why we use Sage Pay, for processing all our credit and debit card transactions through this website; as with this, all transaction data is encrypted using 128-bit SSL certificates, which guarantees 100% secure shopping.
We also run this entire website on secure “https” which means that when you are browsing this website in browsers such as Google Chrome, you will notice the green secure padlock logo in the top left hand side of the website address bar.